The Plastic Surgery Group was set up as an alternative to the other large commercial cosmetic surgery providers. We offer an individually tailored experience provided by, and only by, the founding surgeons.
We are different to other clinics in that you are always seen by your surgeon, not a patient coordinator. From the initial consultation, all the way through to the surgery itself and beyond, you will be in the care of the PSG. We have our very own Operational Manager and Lead Nurse, who are always available for any questions or queries you might have
Clinics with an Outstanding rating exceed expectations, offering exceptional care that significantly surpasses the fundamental standards. They are innovative, effective, and highly responsive to patient needs.
A Good rating indicates that a clinic consistently meets the CQC’s standards of quality and safety. These clinics provide effective, well-led care that responds well to the needs of patients.
Clinics rated as Requires Improvement do not consistently meet one or more of the CQC’s fundamental standards. They have areas of performance that need enhancement to reach the expected level of care.
An Inadequate rating is given to clinics that fall significantly short of the CQC’s standards. These clinics demonstrate poor performance and major concerns in one or more areas, requiring immediate attention and improvement.
Clinics marked as No Rating have not yet been assessed by the CQC or their current assessment is pending publication. These clinics are awaiting evaluation to determine how well they meet the required health and safety standards.
Care Quality Commission
Rating Breakdown
The overall Good CQC Rating for The Plastic Surgery Group is further divided into specific categories that contribute to this comprehensive assessment.
Safe
Good
Evaluates protection against harm and abuse, focusing on hygiene, medication safety, staff competency, and patient information security.
Effective
Good
Assesses outcomes and quality of life improvements from treatments, ensuring they're evidence-based and meet patients' needs.
Caring
Good
Focuses on staff-patient interactions, emphasising compassion, dignity, respect, and patient involvement in care decisions.
Responsive
Good
Looks at service organisation to meet patient needs, including accessibility, preference respect, and complaint management.
Well-Led
Requires Improvement
Examines leadership and governance, emphasising a culture of improvement, risk management, and staff engagement.